Will I need a passport or visa to take a tour?
NO PASSPORTS or visas are required for any of our tours. Despite “crossing” the border passengers will not touch foreign soil and will not be checked by any border or customs departments.
Does my boat tour include admission into Boldt Castle?
No. Boldt Castle is a separate admission that you pay for at Boldt Castle.
Where can we purchase tickets?
Tickets are available for purchase online or at our ticket booth in Alexandria Bay!
What are our payment options?
We accept cash or credit.
Will the boat go out if it is raining?
Absolutely! Our boats have an enclosed deck in case of inclement weather. If the day starts out bad, it may be completely different by noon or evening.
Click the following link and type 13607 to check our updated local weather http://www.weatherchannel.com
Can we smoke on the boat?
Smoking is not allowed on any vessel.
Where do we park?
We offer FREE PARKING. If you use our GPS address, 45 James St, Alexandria Bay, NY 13607, this will bring you to our parking area. There will be parking attendants to direct you into the available lots. Please arrive early to ensure you find parking before your boat departs. (This is a tourism destination, therefore, can get very busy at any given time.)
Are reservations required on public cruises?
Reservations for sightseeing cruises are highly recommended. Specialty cruises, lunch cruises, and dinner cruises do require advance reservations.
What time does boarding begin?
Boarding is 15 minutes prior to the cruise departure time. Please arrive early to ensure you find parking before your boat departs. (This is a tourism destination, therefore, can get very busy at any given time.)
Are outside alcoholic beverages allowed?
No. Due to New York State Law, we do not allow any outside alcoholic beverages. There is a fully licensed New York State bar aboard our vessels.
Can we bring our own food?
We do have a wonderful concession stand onboard but you are also more than welcome to bring your own snacks.
Are pets allowed on the boats?
Pets are allowed on our vessels as long as they are leashed and fully under your control. Pets are not allowed on any cruises where food is served. Pets are NOT allowed at Boldt Castle or Singer Castle.
Do you offer group rates?
Group rates are available for groups of 20 people or more. To be eligible for the group discount, we require one payment for the whole group. Please email firstname.lastname@example.org or call (315) 482-2611 for more information or to book your tour now.
Do you offer private tours?
Yes, we do. For more information about our private cruises, please email email@example.com or call (315) 482-2611.
Can I cancel, refund or rescheduling my tour/cruise?
Our full policy can be found here: Refunds, cancellations and rescheduling.